North West Bifolds

Bifolding Doors and Home Improvements for the North West UK

Tel: 0800 587 4068
The North West's specialist installer of architectural aluminium

Privacy Policy

About Cookies

We only use cookies that are required for you to be able to use the website along with analytics cookies.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Northwest Bifolds Limited is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

You can check what information we hold about you by visiting the privacy tools page

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) –

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

The information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;
  • to provide information, where you have previously given expresses consent to other people interested in purchasing our products.

,As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 20 years

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our business partners:

  • If you ask us to arrange a finance facility we may pass your details to our credit provision partners.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

In addition to Google Analytics, this website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Contact Information

Supervisory Authority

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 25th May 2018.

What our customers say:

North West Bifolds
North West Bifolds
4.6
Based on 24 reviews
See all reviewsWrite a review
So pleased with bifold doors - exactly what we ordered. Very quick and efficient installation. When we had a query about our installed doors Steve was quick to respond and sorted it with no problem. Would highly recommend!
Fiona M.
Fiona M.
07:12 03 Jul 21
Highly recommend this Company, very professional and friendly lads and excellent productsthanks
Jarrad B.
Jarrad B.
14:51 05 May 21
5 star professional serviceSteve and the team were professional throughout. We had a huge 7.5m door fitted and he liaised with the builder beforehand to ensure everything was perfect in order to get the optimum size out of the build.Had one slight issue when installing, but a company should be judged on how they sort issues, they didn’t question, were quick to resolve and we are left a very happy customer!Excellent all round
david B.
david B.
18:25 19 Apr 21
Friendly and knowledgeable service and excellent installation with minimum disturbance of existing decor. The product , in our case Origin French Doors, also appear very well made and look great.
Tom D.
Tom D.
10:31 14 Feb 21
North West Bifolds have recently installed 2 sets of bifold doors and a window in our kitchen. We are absolutely delighted; if we could score 10 stars then we would.The customer service we received at all stages was superb; from initial contact, through measuring up and the quote, to actual fitting and finishing off.The doors etc. are made by a company called Origin. If you visit their website and read customer reviews, you'll discover that Origin are leaders in the market. The materials are real quality and look great.North West Bifolds are one of Origin's preferred suppliers; who offer very competitive quotes. You won't be disappointed. So, in summary, you won't go far wrong if you trust North West Bifolds to supply and fit your next replacement windows and doors.
Dave C.
Dave C.
17:12 16 Nov 20
Quality install and workmanship. Very pleased with my Origin bifold doors. Excellent service throughout from Steve. Would highly recommend
anil p
anil p
09:05 26 Jun 20
We would highly recommend Steve and his company who are professional, reliable, courteous and efficient. He came to our home to discuss our requirements at some length. Once we had decided on bifolds with integral blinds, and the frame and blind colours, everything went very smoothly. Steve fitted our doors and windows in one day, with no hassle or fuss, and the results are absolutely amazing! Thanks!
Lawrence A.
Lawrence A.
15:42 20 Jun 20
Big thanks to Steve and his crew for doing such a fantastic job. Fitted new windows and bifolds to our new extension as well as replacing all the existing windows to our cottage. Excellent service from the start giving help with selection and quotes. Really quick turnaround for bespoke windows and installation started next day after delivery. Had a few issues with the old window openings when our tired hardwood windows were removed, but Steve took all this in his stride! We couldn't of had worse weather during the insulation but this didn't stop any of the work, a really dedicated team.The quality of the Origin widows is exceptional, we went for the walnut finish and we are really pleased how it all looks. We would certainly recommend NorthWest Bifolds ... very friendly and easy to work with!
Jean A.
Jean A.
21:01 22 Jan 20
Had origin bi fold doors fitted by Ste and northwest bifoldsVery professional and attention to detail exceptionalHad one small problem a couple of months after with the door called Ste and came within 2 days and fixed the problemHighly recommended and top guy tooThanks
Craig S.
Craig S.
10:46 16 Jul 19
The replacement of the old fashioned patio windows with the Bi Fold sliding patio unit was carried out in a professional and courteous manner. Steve's handling of our requirements was both informative and helpfull in making our decision as was the cooperation we received prior to and following the installation. Very pleased with the window system and the service we received. Many thanks to Steve and his team.
Robert H.
Robert H.
06:50 16 Jul 19
Steve has installed numerous sets of Bi fold doors for me. As a builder i only recommend Steve to my customers, he is a pleasure to deal with. His accuracy and professionalism is 1st class, turns up when he says he will, does a top job and the product speaks for itself. Great company to work with!
Steven R.
Steven R.
15:28 14 Jul 19
Could not recommend more came out the next day and fixed my mums Bifolds where others had failed Steve prevailed, great honest friendly service.Thanks Steve
David H.
David H.
15:20 09 Jun 19
My bifolds that were installed by the previous house owner had broken. With one quick email to Steve he was round the next morning and had them fixed right away. He even made them work better than they had done before! Excellent honest and knowledgable service. He went above and beyond as was only happy when they worked perfectly! Could not recommend enough.
Lucy M.
Lucy M.
06:32 23 Apr 19
Visited us the day after our enquiry and spoke with the builder to ensure everything was in-place and ready to go. Did an amazing job and we're really happy with them.
Paul H.
Paul H.
11:48 13 Mar 19
Steve was very helpful and we went to site visit to doors installed in 10 days. They're amazing quality and we couldn't be happier.
Lucy Rose Louise H.
Lucy Rose Louise H.
14:03 04 Feb 19
We did a good amount of research before getting our bifolds. Steve was by far the most knowledgeable of everyone we saw. We visited the Origin department in Warrington, and even they said they never have any problems with Steve's installation.Always been honest, accurate and reliable. Would definitely recommend him.
Adam F.
Adam F.
17:45 11 Dec 18
Well what can we say about these guys?About 18 months ago we had an extension built and we called Steve @ NW Bi folds to fit our doors with integral blinds fitted inside the glass.For the first 16 months the blinds were great until they became somewhat stiff and hard to use.We contacted Steve and he was out to inspect them straight away, After we and Steve had contacted integral blinds to raise are concerns not much was done,they at integral tried to put the blame on NW Bifolds or anyone else for that matter. Integral blinds must have the worst customer service we have ever come across, and as far as they are concerned our blinds still don't work properly. Now as for Steve and his son,they took it a lot more seriously and sorted our problem, Steve contacted another of his suppliers Hi Tec blinds, payed for and fitted at our new blinds at his own expense. That's what you call customer service .Well done NW Bifolds you went above and beyond your duty,Quality through experience.
Paul W.
Paul W.
20:23 21 Sep 18
Contacted NW bifolds about our bifold doors installed some time ago and with a different company. Steve was very helpful and came round within a few days to look at the issues. Fixed them straight away and was very knowledgeable on the doors. Would highly recommend using NW bifolds and I would do so again without hesitation.
Jon R.
Jon R.
17:52 09 Sep 18
Had two sets of Origin bi-fold doors supplied and fitted by North West Bifolds. Price was very competetive. Quality of the doors and their installation is excellent. Doors were installed within 7 days of paying deposit ( no other company could beat 4 weeks). Highly recommended.
Tim C.
Tim C.
17:46 07 Sep 18
I had my windows fitted 2 years ago by this company excellent service and quality. I have returned again to have my front door replaced. After an excellent consultation and a visit to the showroom we decided to have an Endurance solid secure door along with the ring CCTV door bell fitted. The options to customise your own door are excellent. Once again superb work completed. Highly recommend this company for their windows and doors. From beginning to end the company is professional,honest, trustworthy and extremely proud of their work. They are a great team of fitters who get the job done and are very clean and tidy to. Extremely happy customer thanks again .
simon N.
simon N.
22:09 12 May 17
Friendly service, well priced and great installation, the Origin door really stands out for looks and quality.
Gary N.
Gary N.
09:18 16 Oct 15
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Contact us

North West Bifolds Ltd.

Abbots Grange Farm
Welsh Road
Ledsham
Ellesmere Port
Cheshire
CH66 9PA

Please note that visits to our showroom are by appointment only. Thank you for your understanding..